Frequently Asked Questions
Orders & Payment
Simply browse our collection, select your size and colour, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase. If you need any assistance, feel free to contact us at thesilkco1122@gmail.com.
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and other payment methods available at checkout.
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. Please email us immediately at thesilkco1122@gmail.com with your order number and we will do our best to help.
Shipping & Delivery
We ship to Singapore, across Southeast Asia, and internationally. For full details, please visit our Shipping Policy.
Orders are processed within 1–3 business days. Estimated delivery times after dispatch:
- Singapore: 2–5 business days
- Southeast Asia: 5–10 business days
- International: 7–15 business days
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for tracking updates to appear.
We periodically offer free shipping promotions. Follow us on social media or subscribe to our newsletter to stay updated.
Returns & Refunds
We accept returns within 14 days of delivery on unworn, unwashed items in their original condition with all tags attached. For full details, please visit our Return & Refund Policy.
Email us at thesilkco1122@gmail.com with your order number and reason for return. We will respond within 1–2 business days with instructions and a Return Authorisation (RA) number.
Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method. Your bank may take additional time to reflect the amount.
We do not offer direct exchanges at this time. Please return your original item and place a new order for the preferred size or colour.
Products & Sizing
Gambiered Canton Gauze is one of China's oldest and most treasured silk traditions, dating back centuries. Each piece is dyed using a unique process involving river mud and plant-based tannins, resulting in a fabric that is lustrous, lightweight, and completely one-of-a-kind. No two pieces are exactly alike.
We recommend referring to our Size Guide before placing your order. Measure your bust, waist, and hips and compare against our size chart for the best fit. If you are between sizes, we generally recommend sizing up.
- Hand wash in cold water with a gentle detergent
- Do not wring or tumble dry
- Lay flat or hang to dry away from direct sunlight
- Iron on a low setting with a cloth between the iron and fabric
- Dry cleaning is recommended for Gambiered Canton Gauze pieces
We do our best to accurately represent all colours in our product photography. However, slight variations may occur due to different screen calibrations and lighting conditions.
Still Have Questions?
We'd love to hear from you. Reach out to our team at thesilkco1122@gmail.com. We aim to respond to all enquiries within 1–2 business days.
