Shipping Policy
Order Processing
All orders are processed within 1–3 business days upon payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. During sale periods or peak seasons, processing times may be slightly extended. You will receive an email notification once your order has been dispatched.
Shipping Destinations & Estimated Delivery Times
We ship worldwide. Below are estimated delivery timeframes after dispatch:
| Region | Shipping Companies | Estimated Delivery |
|---|---|---|
| Singapore | FedEx / DHL / UPS / SF Express / YT Express | 2–5 business days |
| Southeast Asia | FedEx / DHL / UPS / SF Express / YT Express | 5–10 business days |
| Australia & New Zealand | USPS / UPS / FedEx / DHL / SF Express / Cainiao Express / YT Express | 7–12 business days |
| United Kingdom & Europe | USPS / UPS / FedEx / DHL / SF Express / Cainiao Express / YT Express | 8–14 business days |
| United States & Canada | USPS / UPS / FedEx / DHL / SF Express / Cainiao Express / YT Express | 8–15 business days |
| Rest of World | FedEx / DHL / UPS | 10–20 business days |
All delivery times are estimates and may vary due to customs clearance, carrier delays, or local conditions beyond our control.
Shipping Rates
Shipping fees are calculated at checkout based on your destination, order weight, and selected shipping method. We periodically offer free shipping promotions — keep an eye on our website and social channels for updates.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to be updated by the carrier. You can track your order directly through the carrier's website or via the link provided in your email.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other local charges upon arrival in the destination country. These fees are determined by local customs authorities and are the sole responsibility of the customer. Thesilkco is not responsible for any delays caused by customs processing.
We recommend checking your country's import regulations before placing an order.
Incorrect Shipping Information
Please ensure all shipping details are accurate before completing your order. Thesilkco is not liable for orders lost or delayed due to incorrect or incomplete addresses provided at checkout. If a package is returned to us due to an address error, additional shipping fees will apply for re-dispatch.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier. If your order appears significantly delayed or is marked as lost, please contact us at thesilkco1122@gmail.com
and we will do our best to assist you in resolving the matter.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item(s) and packaging. We will work with you to find an appropriate resolution.
Contact Us
For any shipping-related enquiries, please reach out to us: 📧 thesilkco1122@gmail.com
We aim to respond to all enquiries within 1–2 business days.
Last updated: 19 May 2026